FAQ
What does Garment Nook sell?
Garment Nook sells small furniture and related home products. Product dimensions, colors, materials, features, included components, and care information are listed on each product page.
Where do you ship?
We ship only to the 48 contiguous United States.
We do not ship to Alaska, Hawaii, U.S. territories, PO Box addresses, APO/FPO/DPO addresses, or international destinations.
How much does shipping cost?
Standard shipping is free on every order. No minimum purchase amount is required.
How long does delivery take?
Orders are processed within 1–2 business days and shipped through FedEx.
Transit time is 3–5 business days. The total delivery timeframe, including processing and transit, is 4–7 business days.
Business days are Monday through Friday.
What is the daily order cutoff time?
The daily order cutoff time is 6:00 PM ET.
Orders placed before 6:00 PM ET begin processing that business day. Orders placed after 6:00 PM ET or during the weekend begin processing on the next business day.
How do I track my order?
A shipping confirmation email containing the FedEx tracking number is sent after the order ships.
Can I change my shipping address?
Contact customer service before the order enters processing if the shipping address needs to be corrected.
Can I cancel my order?
Orders can be canceled before they enter processing or shipment. Contact customer service to request a cancellation.
After an order has shipped, it cannot be canceled. You can receive the order and complete a return under our Return & Refund Policy.
Do you accept returns?
Yes. Returns are accepted within 30 days after delivery for defective and non-defective products.
Used or assembled products can be returned as long as all parts are included.
How do I start a return?
Contact customer service before mailing the product. We will email a prepaid return label and return instructions.
Returns are completed by mail.
Who pays for return shipping?
Garment Nook pays the return shipping cost for all returns. We provide a prepaid return label.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
When will I receive my refund?
After the returned product is delivered to our return address, the refund is returned to the original payment method within 5 business days.
Do you accept exchanges?
Yes. Contact customer service to begin an exchange.
After the original product is delivered to our return address, the replacement product is shipped within 1–2 business days. Garment Nook pays the return and replacement shipping costs.
What should I do if my product arrives damaged?
Contact customer service within 7 days after delivery. Include:
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Order number
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Photo of the shipping package
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Photo of the complete product
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Photo showing the damaged area
A replacement product is provided at no cost. If the replacement product is out of stock, the payment is refunded to the original payment method.
What should I do if parts are missing?
Contact customer service within 7 days after delivery. Include the order number, a photo of the complete product, and a photo showing the contents received.
Missing parts are shipped at no cost.
What should I do if I receive the wrong product?
Contact customer service within 7 days after delivery. Include the order number, a photo of the shipping package, and a photo of the product received.
We provide a prepaid return label and send the correct replacement product at no cost. If the correct product is out of stock, the payment is refunded to the original payment method.
What payment methods do you accept?
We accept:
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Visa
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Mastercard
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American Express
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Diners Club
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Discover
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PayPal
All payments are processed in U.S. dollars.
Do you charge sales tax?
No sales tax is charged at checkout.
Do your products include a warranty?
Garment Nook does not provide a separate commercial product warranty. This does not limit rights provided under applicable consumer law.
How can I contact customer service?
Email: support@garmentnook.com
Phone: +1 (713) 382-6286
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Email Response Time: Within 2 business days