FREE SHIPPING ACROSS THE CONTIGUOUS U.S.

FAQ

Products

What does Garment Nook sell?

Garment Nook sells small furniture for everyday living spaces. Our catalog includes side tables, laptop tables, nightstands, shoe benches, storage benches, valet stands, storage cabinets, ottomans, and stools.

Where can I find product dimensions and materials?

Each product page provides the available color, materials, dimensions in inches, product features, and care information.

Please review the product information before placing an order.

Shipping

Where do you ship?

We ship only to the 48 contiguous United States.

We do not ship to Alaska, Hawaii, U.S. territories, PO Box addresses, APO, FPO, or DPO addresses, or international destinations.

Is shipping free?

Yes. Standard shipping is free on every order, and no minimum purchase amount is required.

How long does delivery take?

Orders are processed within 1–2 business days. FedEx transit time is 3–5 business days after the order is processed and shipped.

The total delivery timeframe is 4–7 business days.

What is the order cutoff time?

The daily order cutoff time is 6:00 PM ET.

Orders placed before the cutoff begin processing that business day. Orders placed after the cutoff or during the weekend begin processing on the next business day.

How do I track my order?

A shipping confirmation email containing the FedEx tracking number is sent after the order ships.

Complete delivery information is available in our Shipping Policy.

What happens if FedEx loses my package?

Please contact customer service if the package does not arrive within the stated delivery timeframe.

We will open an investigation with FedEx. After FedEx confirms that the package was lost in transit, the payment will be refunded to the original payment method.

What should I do if tracking shows delivered but I did not receive the package?

Please contact customer service within 7 days after the tracking information shows the package as delivered.

We will open a delivery investigation with FedEx. After the investigation is completed, the payment will be refunded to the original payment method.

Orders

Can I change my shipping address?

Please contact customer service before the order enters processing. The shipping address cannot be changed after the order has shipped.

Can I cancel an order?

An order can be canceled before it enters processing or shipment.

After an order has shipped, it cannot be canceled. The order can be returned after delivery under our Return & Refund Policy.

Returns, Refunds, and Exchanges

What is the return period?

A return can be requested within 30 days after delivery.

We accept returns for defective and non-defective products.

Is original packaging required?

No. Original packaging is not required.

Used or assembled products are accepted for return when all parts are included.

Are any products excluded from returns?

No. All products offered through Garment Nook are eligible for return under our return policy.

Do I pay return shipping or a restocking fee?

No. Garment Nook provides a prepaid return label and covers the return shipping cost. We do not charge a restocking fee.

How do I start a return?

Please contact customer service with your name, order number, email address used during checkout, product being returned, and reason for the return.

We will email a prepaid return label and return instructions.

How long does a refund take?

After the returned product is delivered to our return address, the refund will be returned to the original payment method within 5 business days.

Do you offer exchanges?

Yes. We accept exchanges for the same product.

After the original product is delivered to our return address, the replacement product will be shipped within 1–2 business days. Garment Nook covers the return and replacement shipping costs.

Complete terms are available in our Return & Refund Policy.

Damaged, Missing, or Incorrect Products

What should I do if my product arrives damaged?

Please contact customer service within 7 days after delivery. Include the order number, a photo of the shipping package, a photo of the complete product, and a photo showing the damaged area.

What should I do if parts are missing?

Please contact customer service within 7 days after delivery. Include the order number, a photo of the complete product, a photo showing the contents received, and a description of the missing part.

Missing parts will be shipped at no cost.

What should I do if I receive the wrong product?

Please contact customer service within 7 days after delivery. Include the order number, a photo of the shipping package, and a photo of the product received.

We will provide a prepaid return label and send the correct product at no cost.

Payments

What payment methods do you accept?

We accept:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Apple Pay and Google Pay are displayed when checkout is accessed through a compatible device and browser.

What currency is used?

All prices and payments are displayed and processed in U.S. dollars.

Is sales tax added at checkout?

No. Sales tax is not added at checkout.

Complete payment information is available in our Payment Policy.

Product Warranty

Do products include a separate commercial warranty?

Garment Nook does not provide a separate commercial product warranty. This does not limit rights or remedies provided under applicable consumer law.

Contact

How can I contact Garment Nook?

Email: support@garmentnook.com
Phone: +1 (713) 382-6286
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Email Response Time: Within 2 business days

You can also submit a request through our Contact Us page.