Refund policy
Customers can request a return within 30 days after the order is delivered. We accept returns for both defective and non-defective products.
Return Conditions
Original packaging is not required.
Used or assembled products are accepted for return when all parts are included.
All products offered through Garment Nook are eligible for return under this policy.
Starting a Return
All returns are completed by mail. Please contact customer service before sending a product back.
Include the following information with the return request:
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Customer name
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Order number
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Email address used during checkout
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Product being returned
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Reason for the return
After receiving the request, we will email a prepaid return label and return instructions.
Free Returns
Garment Nook covers the return shipping cost for every approved return. Customers are not charged a return shipping fee or restocking fee.
Please send the return package using the prepaid return label provided by our customer service team.
The return location is:
Reko Direct
1315 NW Broadway St
Grain Valley, MO 64029
United States
Please contact customer service before mailing the package so we can connect the return to the correct order.
Refunds
After the returned product is delivered to our return address, the refund will be returned to the original payment method within 5 business days.
The refund covers the amount paid for the returned product. Standard shipping is free, so no original standard shipping charge is deducted from the refund.
Exchanges
We accept direct exchanges for the same product.
Please contact customer service to begin an exchange. We will email a prepaid return label and return instructions.
After the original product is delivered to our return address, the replacement product will be shipped within 1–2 business days.
Garment Nook covers the return shipping cost and replacement shipping cost. If the same product is out of stock, the payment will be refunded to the original payment method.
Damaged Products
Please contact customer service within 7 days after delivery if a product arrives damaged.
Include:
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Order number
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Photo of the shipping package
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Photo of the complete product
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Photo showing the damaged area
A replacement product will be provided at no cost. If the replacement product is out of stock, the payment will be refunded to the original payment method.
Missing Parts
Please contact customer service within 7 days after delivery if any parts are missing.
Include:
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Order number
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Photo of the complete product
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Photo showing the contents received
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Description of the missing part
Missing parts will be shipped at no cost.
Incorrect Products
Please contact customer service within 7 days after delivery if the product received is different from the product ordered.
Include:
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Order number
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Photo of the shipping package
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Photo of the product received
We will provide a prepaid return label and send the correct replacement product at no cost. If the correct product is out of stock, the payment will be refunded to the original payment method.
Order Cancellations
Orders can be canceled before they enter processing or shipment. Please contact customer service to request a cancellation.
After an order has shipped, it cannot be canceled. The order can be returned after delivery under this policy.
Lost or Missing Deliveries
Information about packages lost in transit or marked as delivered but not received is available in our Shipping Policy.
Contact Us
GARMENT NOOK LLC
Email: support@garmentnook.com
Phone: +1 (713) 382-6286
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Email Response Time: Within 2 business days
You can also submit a request through our Contact Us page.