Refund policy

At Garment Nook, customers may request a return within 30 days after the order is delivered. This policy applies to both defective and non-defective products.

Return Conditions

Used or assembled products may be returned as long as all parts are included.

All returns are completed by mail. Contact our customer service team before sending a product back. After receiving the return request, we will email a prepaid return label and return instructions.

Free Returns

Garment Nook covers the return shipping cost for all returns. Customers are not charged a return shipping fee or restocking fee.

Return packages be sent to:

Reko Direct
1315 NW Broadway St
Grain Valley, MO 64029
United States

Contact us before mailing a return so that we can provide the prepaid return label and connect the package to the correct order.

Refunds

After the returned product is delivered to our return address, the refund will be returned to the original payment method within 5 business days.

Exchanges

We accept direct exchanges.

Contact customer service to begin an exchange. We will provide a prepaid return label and return instructions. After the original product is delivered to our return address, the replacement product will be shipped within 1–2 business days.

Garment Nook covers the return and replacement shipping costs.

Damaged Products

Order number
Photo of the shipping package
Photo of the complete product
Photo showing the damaged area

A replacement product will be provided at no cost. If the replacement product is out of stock, the payment will be refunded to the original payment method.

Missing Parts

Contact us within 7 days after delivery if any parts are missing. Include the order number, a photo of the complete product, and a photo showing the contents received.

Missing parts will be shipped at no cost.

Incorrect Products

Contact us within 7 days after delivery if the product received is different from the product ordered. Include the order number, a photo of the shipping package, and a photo of the product received.

We will provide a prepaid return label and send the correct replacement product at no cost. If the correct product is out of stock, the payment will be refunded to the original payment method.

Order Cancellations

Orders can be canceled before they enter processing or shipment. Contact customer service to request a cancellation.

After an order has shipped, it cannot be canceled. The customer can receive the order and complete a return under this policy.

Contact Us

GARMENT NOOK LLC
Email: support@garmentnook.com
Phone: +1 (713) 382-6286
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Email Response Time: Within 2 business days