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Privacy policy

This Privacy Policy explains how GARMENT NOOK LLC (“Garment Nook,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when customers visit garmentnook.com, place an order, contact customer service, subscribe to email communications, or otherwise interact with our store.

Personal Information We Collect

We collect the following categories of personal information:

  • Contact information, including name, email address, telephone number, billing address, and shipping address

  • Order information, including products purchased, order value, fulfillment status, returns, exchanges, and refund records

  • Transaction information, including payment status, payment method type, and transaction identifiers

  • Account information provided when a customer creates or uses an account

  • Customer service communications, including questions, requests, order issues, and information submitted through the contact form

  • Device and website activity information, including IP address, browser type, device type, pages viewed, referring pages, and interactions with the website

  • Email subscription and marketing preferences

  • Information used to detect fraud, protect transactions, and maintain website security

Complete payment card numbers and card security codes are collected and processed by authorized payment service providers. GARMENT NOOK LLC does not receive or store complete payment card information.

How We Collect Personal Information

We collect personal information:

  • Directly from customers during checkout, account registration, returns, exchanges, email subscriptions, and customer service communications

  • Automatically through cookies and similar technologies when customers use the website

  • From service providers that support payment processing, fraud prevention, order fulfillment, shipping, analytics, advertising measurement, and website operations

How We Use Personal Information

We use personal information to:

  • Process payments and confirm orders

  • Fulfill and deliver purchases

  • Provide shipment tracking

  • Process cancellations, returns, exchanges, and refunds

  • Respond to customer service requests

  • Send order, shipping, return, exchange, and account communications

  • Detect fraudulent or unauthorized transactions

  • Maintain website functionality and security

  • Understand website use and improve store performance

  • Measure advertising and product listing performance

  • Send email marketing to customers who have subscribed

  • Maintain business, financial, tax, and transaction records

  • Comply with legal obligations and enforce store policies

Details about order fulfillment, shipping, returns, and refunds are available in our https://garmentnook.com/policies/shipping-policy and Return & Refund Policy.

Email Marketing

Customers who subscribe to our email list receive product updates, store information, and marketing communications.

Every marketing email includes an unsubscribe link. Selecting that link removes the email address from future marketing messages. Transactional emails concerning orders, shipping, returns, refunds, or customer service continue when required to complete a transaction or respond to a request.

Garment Nook does not send SMS marketing messages.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Keep the website and checkout functioning

  • Remember customer preferences

  • Maintain shopping cart and account sessions

  • Protect transactions and prevent fraud

  • Measure website traffic and customer interactions

  • Evaluate advertising and product listing performance

Google Analytics and Google advertising services process website activity for analytics, advertising measurement, and product listing functions.

Customers can review cookie categories and update available consent settings through the cookie banner or cookie preference controls. Additional information is provided in our Cookie Policy.

How We Disclose Personal Information

We disclose personal information to service providers only for business operations connected with the store, including:

  • Shopify, which provides the ecommerce platform, checkout, account, security, and store infrastructure

  • Authorized payment service providers that process customer payments

  • Reko Direct, which stores inventory and processes order fulfillment and returns

  • FedEx, which transports orders and provides shipment tracking

  • Email service providers that deliver transactional and subscribed marketing emails

  • Analytics and advertising service providers that measure website and advertising activity

  • Fraud prevention and security service providers

  • Professional advisers and government authorities when disclosure is required by law

These recipients receive the information required to perform their assigned services.

Shopify also processes personal information through its platform services and enabled network features. Information about Shopify’s processing practices and customer rights is available in the Shopify Consumer Privacy Policy.

Sale, Sharing, and Targeted Advertising

GARMENT NOOK LLC does not sell personal information in exchange for money.

Website activity processed through analytics and advertising services can qualify as “sharing,” “sale,” or “targeted advertising” under applicable U.S. state privacy laws.

Customers can submit an opt-out request through Your Privacy Choices. The store also honors Global Privacy Control signals where required by applicable law.

Privacy Rights

Rights provided under applicable U.S. state privacy laws include:

  • Requesting access to personal information

  • Requesting correction of inaccurate personal information

  • Requesting deletion of personal information

  • Requesting a portable copy of personal information

  • Opting out of personal information sale, sharing, or targeted advertising

  • Appealing a denied privacy request

  • Receiving equal service and pricing when exercising privacy rights

To submit a privacy request, use Your Privacy Choices, email support@garmentnook.com, or call +1 (713) 382-6286.

Please include the name and email address connected with the request. We verify requests before providing, correcting, or deleting personal information. Information submitted for verification is used to process the privacy request.

An authorized agent can submit a request on behalf of a customer. We request documentation showing the agent’s authority and verify the customer’s identity before completing the request.

Data Retention

We retain personal information for the period required to:

  • Complete orders and provide customer service

  • Process returns, exchanges, refunds, and payment disputes

  • Maintain financial, tax, transaction, and business records

  • Prevent fraud and protect the website

  • Resolve disputes and enforce agreements

  • Fulfill legal and regulatory obligations

When retention is no longer required, the information is deleted or de-identified.

Data Security

We use administrative, technical, and organizational safeguards to protect personal information. These measures include encrypted website connections, secure checkout processing, access controls, and fraud prevention procedures.

Customers should keep account credentials confidential and contact us promptly after discovering unauthorized account activity.

Children’s Privacy

The store is intended for customers who are at least 18 years old or who have reached the age of legal majority in their place of residence.

We do not knowingly collect personal information from children under 13. A parent or legal guardian who believes a child has submitted personal information can contact us to request its deletion.

Changes to This Privacy Policy

Changes to this Privacy Policy will be published on this page. The version displayed on the website applies from the time it is published.

Contact Us

For privacy questions, requests, or concerns, contact:

GARMENT NOOK LLC
26043 Glacier Rd
Maryville, MO 64468
United States

Email: support@garmentnook.com
Phone: +1 (713) 382-6286
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Email Response Time: Within 2 business days

Customers can also use our Contact Us page.

For additional information, review our Cookie Policy, Your Privacy Choices, and Terms of Service.